Our policies and procedures are reviewed regularly to ensure adherence to regulatory compliance and changes in law.

Please click on the relevant policy below to read:

​Compliments, Complaints and Appeals Process

Compliments, Complaints or Appeals Fact Sheet

Allocations Policy

Rent Setting and Rental Subsidy Policy

Financial Hardship Policy

​Alterations and Disability Modifications Policy

Resident Succession Policy

​Ending Tenancies Policy

Good Neighbour Policy

​Property Inspections Policy

Rent Arrears and Debt Management Policy

​​​​Repairs and Maintenance Policy

Resident Related Damage (Recharge) Policy

Resident Transfer Policy

​Privacy and Information Sharing Policy